Frequently Asked Questions
Everything you need to know about shopping with Billy J
How long does shipping take?
We offer express shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take between 5-10 business days depending on your location.
What is your return policy?
We accept returns for store credit within 30 days of purchase for full-priced items. Items must be in their original condition, unworn, and with all tags attached.
Can I make changes to my order after it has been placed?
Because we aim to process and pack orders as quickly as possible, we are unable to make any changes or cancellations once an order has been confirmed.
Do you offer 'Buy Now, Pay Later' options?
Yes, we support several flexible payment options including Afterpay, ZipPay, and Klarna, allowing you to receive your items now and pay for them in installments.
How do I know what size to order?
We provide a comprehensive size guide on each product page. If you are between sizes or need specific measurements, our customer service team is happy to assist via live chat.
Is it safe to shop on your website?
Absolutely. We use industry-standard SSL encryption to protect your personal information and ensure all payment transactions are processed securely.